Privacy & Policy

Introduction

Henn & Rich Properties places a strong emphasis on your privacy and pledges to protect it. Through this Privacy Policy, we aim to inform you about our privacy protocols and actions, detailing what information we collect about you, how we come by your information, and the manner in which we utilize, divulge, and handle your information as we conduct our business and via our platforms. In this Privacy Policy, “we”, “our”, and “us” denote Henn & Rich Properties and its affiliates within Dubai, specifically Henn & Rich FZ-LLC and Henn & Rich Mortgage Finder (a mortgage brokerage operating as a part of Henn & Rich Properties), collectively referred to as “Henn & Rich Properties”; “the website” points to the Henn & Rich Properties websites, primarily hrproperties.ae; this website alongside our mobile applications are jointly termed the “platforms”; and “you” and “your” are used to refer to any individual who accesses and uses the platforms or the services we offer.

Please note that this Privacy Policy is subject to change or update at any moment, and this page will always display the latest version.

The Information We Collect

Within the scope of this Privacy Policy, Henn & Rich Properties acts as a “data controller,” indicating our responsibility for the personal data we gather about you and the manner in which it is processed. “Personal data” refers to any details that can be utilized to identify you or that we can associate with you, which is in our possession or under our control. The types of information we may gather from or about you encompass: Personal Details: By registering on our website, updating your profile, participating in promotions, campaigns, or contests, logging into our mobile app using personal or social media credentials, emailing us, submitting support inquiries, contacting real estate agents through forms or numbers on our platforms, providing feedback, or reporting issues with our platforms, you supply us with data that we collect and process. This may include your name, residential address, telephone number, email, device IP, date of birth, passport or Emirates ID, involvement in surveys, as well as video and audio recordings of you, your hobbies, and any additional details you voluntarily provide (for instance, through emails or calls to us).

Purchase Data: We collect details regarding your purchases or potential purchases of our services or products, including transaction records.
Website Usage Data: Information from your visits and interactions with our site may be collected. This includes your IP address, the timing and duration of your visits, browsing history (tracked via the textual and graphical content of the pages visited), and the URL of the site you came from before arriving at ours.
Financial, Payment, and Credit Information: When you complete online transactions, we gather payment information, such as your payment method details (e.g., credit card, debit card numbers), your name and billing address, and the payment instrument’s security code (e.g., CVV). We collect details on payment transactions and billing. Additionally, we may gather personal credit data, including credit reports from credit bureaus to assess overdue payments and financial information for mortgage provision through Henn & Rich Mortgage Finder.
Additional Information: We may gather further details to offer our services to you, like credit scores, payslips, and salary verification for mortgage applications. If you utilize any of our services, we may also collect information that you have made public.

Acquisition and Sources of Your Information

Throughout our interactions with you, we gather your information and commit to using your personal data strictly in line with relevant data protection regulations. We source this information through various means, including: Directly from you: This happens when you engage with our platforms, inquire about our services or platforms, communicate with us or our agents and brokers about property inquiries via platforms like WhatsApp, email us, contact our Customer Support, or otherwise supply us with your personal data.

From property developers, agents, brokers, and governmental entities such as Ejari.

Through our partners and affiliated entities, including Henn & Rich Mortgage Finder and financial institutions.

From networks dedicated to advertising, providers of analytics, and providers of search information.

Our Information Processing Methods

We adhere to all relevant data protection laws governing the processing of your personal data.

Our approach includes:

Processing your personal data in a manner that is lawful, fair, transparent, and secure.
Collecting your personal data solely for well-defined, clear, and legitimate reasons, which will be communicated to you at the time of collection.
Refraining from using your personal data in ways that are not compatible with these stated purposes.
Ensuring that the processing of your personal data is appropriate and relevant to the reasons for which it was collected, restricting it strictly to those reasons.
Maintaining the accuracy of your personal data and, where necessary, keeping it up to date.
Storing your personal data in identifiable form only as long as is needed for the reasons we have disclosed to you and/or as the law allows.

Utilization of Your Information

Your personal information may be used or processed by us for the following reasons: To fulfill any services you have requested from us:

To enhance the quality of service we provide to you, including for internal record-keeping, as well as improving our products, services, and platforms. Should you reach out to us via our website, email, or our call centers, we may record such interactions to enhance our services and address any specific inquiries or grievances you might have;
To communicate with you through various channels like WhatsApp, SMS, phone, and email, especially if you have engaged with our platforms in any way, including making purchases or inquiries, to respond to your queries or comments and to facilitate interaction between you and our real estate agents and brokers concerning property inquiries on our platforms;
To support third-party services relevant to you, such as emails from real estate developers on their behalf and facilitating mortgages with banks;
For market research purposes;
To monitor interactions to refine the services we offer and evaluate the performance and responsiveness of our staff and real estate agents serving you (for instance, in your property inquiries through our platforms and connection to agents by us);
To inform you of new opportunities, promotions, alerts, special offers, and other information we believe might interest you;
To provide, and allow select third parties to offer, information about products or services of potential interest to you;
To personalize and improve your experience on our platforms and services, including through targeted adverts and direct communications from us, which might be influenced by your activities on our platforms;
To enhance our platforms by identifying technical design specifications, diagnosing system performance or issues, tracking usage, generating reports, analyzing trends, and monitoring how our platforms are used;
To handle your payments or any documents you submit through our platforms;
To evaluate the impact of our advertising on you and others, to serve you with relevant adverts, to offer suggestions and recommendations to you and other users about products or services that might interest you, based on your activities on our and other websites;
To fulfill legal obligations.

Legal Grounds for Utilizing Your Information

We process your personal information based on the following legal grounds, as allowed under applicable data protection legislation: Due to the necessity of the information for the execution of a contract with you, or to take preparatory steps at your request before entering into a contract;

When you have provided your consent (this applies in cases where we explicitly request your consent to process your personal information for a specific purpose);

For our legitimate interests. The use of your personal information is essential for us to manage, enhance, and ensure the continuity of our platforms and the services we offer you. Moreover, we have a legitimate interest in communicating with you about services we believe may interest you;

To fulfill legal and regulatory responsibilities;

Or in situations where you have made the personal information available to the public.

Disclosure of Your Information

We commit to sharing or disclosing your personal information solely for the objectives outlined in this document: With select real estate agents, brokerage firms, developers, and other service entities as part of our platform’s functionality or upon your request. For instance, if you express interest in a property, we will forward your details to the estate agents managing the sale or lease of that property;
With business associates, vendors, and subcontractors for the execution of any agreements we have with them or with you;
With any entity within our corporate family;
With relevant authorities, should legal compliance necessitate our response to a data request;
With our external service providers who support our operations. These providers have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purposes. This includes those offering software, systems, and platform support; marketing services; social media and communication tools; cloud hosting; advertising; analytics; as well as those involved in fulfilling and delivering orders;
In the event of a sale, purchase, merger, or acquisition of any business or assets, your personal information may be shared with the potential seller or buyer of such business or assets, including their advisors. If Henn & Rich Properties or substantially all of its assets are acquired by another entity, the personal data held by us about our customers will be one of the transferred assets;
When seeking professional advice;
For conducting credit assessments and liaising with banks or other financial institutions to evaluate your financial status for mortgage provisions through Henn & Rich Mortgage Finder. This may involve us or such institutions gathering financial information from credit reporting agencies or other sources that offer insights into your financial history;
If we are obligated to disclose or share your personal data to meet any legal requirements, enforce our terms of use, or other contracts; and
To safeguard the rights, property, or safety of Henn & Rich Properties, our affiliates, our customers, or others. This includes sharing information with other organizations for fraud prevention and credit risk reduction.

International Transfers of Your Information

The information we collect may be moved, stored, and processed outside the country you are using the platforms from. This includes countries that might not have robust data protection laws or where your privacy and fundamental rights might not be as comprehensively safeguarded. For instance, your personal data might be handled by our staff or those of our partners located in such countries.

Despite these international transfers, we guarantee the security and confidentiality of your information. We commit to adopting suitable safeguards to ensure that your personal data remains secure during international transfers, maintaining protection in line with your home country’s standards. This enables you to exercise your privacy rights effectively, regardless of where your information is processed.

Information Security

Ensuring the security of your personal information and preventing unauthorized access are our top concerns. We undertake all reasonably necessary measures to safeguard your personal data against unauthorized access, misuse, alteration, disclosure, or destruction. Moreover, we restrict access to your personal information to those employees, agents, contractors, and other third parties who need it for business purposes. They will process your personal information solely based on our directives and are bound by confidentiality obligations. If we have provided you with a password or you have chosen one that enables access to certain parts of our platforms, the responsibility to keep this password confidential lies with you. We urge you not to share your password with anyone.

Despite our efforts, the transmission of information over the internet inherently carries some risk. While we strive to protect your personal data, we cannot assure the absolute security of any information transmitted to our platforms. Therefore, any information you send is at your own risk. Upon receiving your data, we apply strict protocols and security measures to prevent unauthorized access.

Protecting Your Information

Ensuring the security of your personal information and guarding against unauthorized access are paramount to us. We employ comprehensive measures to safeguard your personal data from unauthorized access, use, modification, disclosure, or destruction. Access to your personal information is strictly limited to our employees, agents, contractors, and other third parties who need to know this information to perform their job functions. They are bound to process your personal data solely based on our directives and are committed to confidentiality.

Your Choices and Rights

Under specific conditions and in accordance with applicable data protection legislation, you have several rights regarding your personal information. These rights include the ability to:

Access Your Data: You can request a copy of the personal information we hold about you and process.
Correct Your Data: If your personal information is incorrect or incomplete, you have the right to ask us to correct or update it.
Erase Your Data: You may ask us to delete your personal information when it is no longer needed for its original purpose(s).
Restrict Your Data: You have the right to request that we temporarily or permanently cease processing all or part of your personal data.
Object to Data Use: You can object to our processing of your personal information if it relies solely on our legitimate interests (as detailed previously) or is for direct marketing purposes.
Data Portability: You may request that your personal information be transferred to another organization in a structured, commonly used, and machine-readable format.
Withdraw Consent: At any point, you can withdraw your consent to our use of your personal information for a specific purpose, if consent was previously given. Note that we may still be allowed to process your information if there’s another legal basis for it.

For any of the actions mentioned above, please contact us at [email protected]. We are committed to addressing your requests promptly, subject to legal obligations, requirements, or exemptions that may apply. We may ask for more information from you or require proof of identity before we can proceed with your request.

Managing Your Marketing Preferences

To manage your marketing preferences and decide how you would like us to communicate with you, please get in touch with us directly. This allows you to control the types of direct marketing communications you receive and the methods through which they are delivered.

Hyperlinks and Third-Party Interactions

Our platforms may feature links to, and be used in conjunction with, third-party applications, services, tools, and websites not associated with, overseen, or maintained by us. This includes, but is not limited to, social media platforms like Facebook, LinkedIn, Twitter, and various third-party applications such as voice software and readers. The privacy practices of these external entities are dictated by their respective privacy policies. We do not bear responsibility for the protection or confidentiality of any information collected by third parties. It is advised that you familiarize yourself with the privacy policies of these third-party services.

Please be aware that information you provide to third-party entities falls outside the scope of this Privacy Policy.

Privacy for Young Users

Our commitment extends to safeguarding the privacy of young individuals, and we urge parents and guardians to be actively involved in their children’s online engagements. Our platforms do not intentionally gather data from minors, nor are they designed with children as the target audience. If it comes to your attention that a minor has shared personal information with us without the consent of their parent or guardian, please reach out to us at [email protected]. Upon notification, we will take necessary actions to remove such information from our databases.

Modifications to This Privacy Policy

We reserve the right to periodically amend this Privacy Policy as required. Should there be significant alterations to this document, we will ensure you are informed through the appropriate channels as mandated by law. This may include notifications via email or directly through our platforms. Changes to this Privacy Policy are effective immediately upon their announcement by us.

How do you contact us

This Privacy Policy sets out in broad terms how we handle your personal information and safeguard your privacy. If you have any questions relating to our Privacy Policy, please send an email to [email protected] or a postal mail to the following address:

Privacy & Policy​